Privacy and Cookie Policy

Last Updated 10 February, 2025

Privacy Policy

NV Wines Limited ("we," "our," or "us"), operating through nvwines.co.nz, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, postal address)

  • Date of birth (to verify legal drinking age)

  • Payment information

  • Delivery details Purchase history

  • Account login credentials

  • Communication preferences

  • Newsletter subscription preferences

Automatically Collected Information

When you visit nvwines.co.nz, we automatically collect certain information about your device and usage, including:

  • IP address

  • Browser type and version

  • Operating system

  • Device type

  • Pages visited and time spent

  • Referral sources

  • Click patterns

  • Font loading information (via Google Fonts)

  • E-commerce platform data (via Squarespace)

  • Payment processing data (via Stripe)

How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders

  • Verifying your age and identity

  • Communicating about your orders and account

  • Sending marketing communications and newsletters (with your consent)

  • Improving our website and services

  • Analyzing usage patterns and trends

  • Preventing fraud and maintaining security

  • Complying with legal obligations

Information Sharing

We may share your personal information with:

  • Delivery partners to fulfill your orders

  • Payment processors to handle transactions (specifically Stripe)

  • Service providers who assist our operations

  • Legal authorities when required by law

  • Email marketing service providers (specifically Mailchimp)

Third-Party Services

We use the following third-party services to operate our website, process transactions, and analyse usage:

Squarespace

Our website is hosted on Squarespace, which provides our e-commerce platform. Your data is collected and processed according to Squarespace's privacy policy.

Stripe

We use Stripe for payment processing through both Squarespace and Xero. When you make a purchase, your payment information is collected and processed directly by Stripe. We do not store your complete payment information on our servers.

Xero

We use Xero for accounting and billing purposes. Transaction data and billing information are shared with Xero to maintain accurate business records.

Mailchimp

We use Mailchimp for sending newsletters and marketing communications. When you subscribe to our newsletter, your email address and name are shared with Mailchimp. You can unsubscribe from these communications at any time by:

  • Clicking the "unsubscribe" link in any email we send

  • Contacting us directly at tastings@nvwines.co.nz

  • Updating your preferences in your account settings

Mailchimp processes your data in accordance with their privacy policy and may transfer your data to servers located outside New Zealand.

Google Services

We use several Google services:

  • Google Fonts to enhance visual appearance

  • Google Analytics to analyse website traffic and user behaviour

  • Google Search Console to monitor and optimise our search presence

These services may collect data including:

  • Usage statistics

  • Traffic sources

  • User behaviour patterns

  • Device information

  • Geographic location

  • Search performance metrics

Squarespace Analytics

In addition to hosting our website, we use Squarespace's built-in analytics tools to understand how visitors interact with our site. This service collects information about:

  • Page views

  • Visitor sources

  • Device types

  • Geographic locations

  • Purchase behaviour

  • Site navigation patterns

Each of these services has their own privacy policy and handles data in accordance with their respective terms. We encourage you to review their privacy policies for more information about how they process your data.

To opt out of analytics tracking, you can:

  • Use browser privacy settings

  • Install ad-blocking extensions

  • Use Google Analytics opt-out browser add-on

  • Enable "Do Not Track" in your browser settings

We do not sell your personal information to third parties.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide and improve our services by:

  • Remembering your preferences

  • Understanding how you use our website

  • Keeping you logged in

  • Enabling shopping cart functionality

  • Providing personalised content

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

  • Session cookies for security

  • Shopping cart cookies

  • Age verification cookies

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website:

  • Google Analytics cookies

  • Squarespace Analytics cookies

  • Traffic measurement cookies

  • Error monitoring cookies

  • Search Console verification cookies

Functionality Cookies

These cookies enable enhanced features:

  • Language preferences

  • Location information

  • User customisations

Marketing Cookies

These cookies track your browsing habits to deliver targeted advertising:

  • Retargeting cookies

  • Social media cookies

  • Advertisement tracking

Managing Cookies

You can control cookies through your browser settings. Options include:

  • Accepting all cookies

  • Notifying you when cookies are set

  • Rejecting all cookies

Note that disabling certain cookies may limit website functionality.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of sensitive data

  • Secure servers and networks

  • Regular security assessments

  • Staff training on data protection

  • Access controls and authentication

Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing

  • Object to certain processing

  • Request data portability

  • Lodge complaints with supervisory authorities

International Transfers

We may transfer your data to countries outside New Zealand. When doing so, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy and Cookie Policy periodically. Changes will be posted on this page with an updated revision date.

Governing Law

This Privacy and Cookie Policy is governed by New Zealand law and subject to the jurisdiction of New Zealand courts.

Contact Us

If you have questions about this Privacy and Cookie Policy or our practices, please contact us at:

NV Wines Limited
tastings@nvwines.co.nz