Terms and
Conditions

Last updated November 2024

Nobody enjoys reading through terms and conditions, but you should know what you have signed up for.

Below you will find NV Wines Limited Terms and Conditions (“T&C”) to make sure everyone can have an awesome experience without any unforeseen surprises.

Booking Terms and Conditions

The following booking conditions will form the contract between you, the Customer, and the operator, NV Wines.

The Customer who is named on the invoice is responsible and liable for any breaches of the T&C below.

This contract is valid from the time a deposit has been received by NV Wines. If something is not clear or you have any questions, please get in contact with us to discuss.

We will rely on the authority of the person making the booking to act on behalf of any others on the booking and that person.

Please read the following terms and conditions carefully.

You must not make any booking unless you understand and agree with them.

References to “NV Wines”, “us”, “we” and/or “our” in these booking terms and conditions shall mean NV Wines Limited.

These terms and conditions apply to any online bookings you make on our website, by phone, text or email.

Bookings

Inquiring about a bespoke tasting event does not constitute a booking until a deposit is received.

To make a booking, a non-refundable deposit equal to 50% of the cost is required. Be aware that by paying the deposit you are agreeing to these Terms and Conditions and entering into a contract with NV Wines Limited.

Once a deposit is received, we will proceed to plan your NV Wines Experience.

Final and full payment of your event is required no later than 14 days before your event date.

Tastings and glasses are included in your event cost. If there are any additional services required, please make sure to contact us at least 7 days before your event date. We will try our best to accommodate these requests, but they are not guaranteed.

Times can vary depending on your wine tasting. If you have a preferred start or finish time, please notify us at the time of booking. We will try our best to accommodate these requirements.

We understand that things can change that is why we do not hold you to the number of people you booked for at the time of original booking. However, if your group size changes the cost may change also. If you think your group will increase in size, please get in contact with us as soon as possible. We will need to check that we have the correct amount of wine and glasses available to suit. Please ensure all members of your party are aware of this policy to avoid any surprises if there is an increase in your event cost.

Please make sure you bring the proper identification (NZ driver’s license for locals and a passport for foreigners), otherwise, you may not be allowed to participate in the wine tasting and no refund will be provided.

Prices

This website contains price information provided in New Zealand Dollars. If purchasing from outside of New Zealand, the price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations.

Advertised pricing may be subject to change from time to time.

Cancellations

NV Wines reserves the right to cancel or amend any bookings due to unforeseen circumstances at any time. Should this be the case, clients will receive an option to reschedule.

If your group size reduces in size within 14 days of your event date, no refund will be given.

If any requests are made to change the agreed format of the event NV Wines will consider these at its sole discretion but cannot guarantee these will be catered for.

NV Wines reserves the right to cancel an event if the customer is no longer able to continue with the format for the event agreed at the time of booking.

Cancellations received more than 28 days before the event will be fully refunded. Cancellations received between 28 days and 14 days before the event will forfeit their deposit.

Cancellations received within 14 days of the booked event, and no shows or late-comers on the day, will not receive any refund.

Changes

Should you require to reschedule your booking please advise us at least 14 days ahead of your booked start time.

Should the number of attendees in a group change, you will be entitled to a fee reduction at the discretion of NV Wines if notification is received more than 14 days of the booked event.

Deposits

A 50% non-refundable deposit is required to secure group bookings. If the remaining 50% is not received 14 days prior to the event date then NV Wine Ltd reserves the right to cancel the event and no refund of the deposit will be made.

The use of our services

The minimum age for all bookings is 18 years.

Intoxicated or rude customers causing a disturbance will be asked to leave.

NV Wines will not be held responsible for any damage caused intentionally or otherwise to people, property or venues and NV Wines will not be held liable to cover any additional costs incurred.

Our wine tastings operate in varying weather conditions, during extreme weather events we will review the situation and confirm any cancellations by 8am on the day.

Website Terms & Conditions

We have done everything possible to make this site user-friendly, informative and secure.

If you would like to know more about our responsibilities and yours, please read the information below.

If you do not agree to this information, please do not use this site.

These terms and conditions may change at any time.

Any changes to these terms apply from the time they are published on this site. For the purpose of these terms and conditions, “this website”, “we” and “our” will mean NV Wines Limited.

Intellectual Property

This website, the software, design, text and graphics comprised in this website and the selection and layout of this website, are owned or licensed by us and are protected by New Zealand and international intellectual property laws.

Any other use of the material contained on this website, such as copying, distributing, selling, modifying, transmitting, reusing, re-posting or publishing is strictly prohibited, without our specific written permission. Unauthorised use of materials from our site will not only breach this agreement but may violate copyright and other laws

Disclaimer

Information on this website may change at any time. Every effort has been made to ensure the information on this site is accurate, up to date and complete. However, we accept no responsibility for any errors, omissions or inaccuracies in the information. The provision of information on this website will not constitute any representation, warranty or undertaking (either express or implied) that the information is correct or that the information is current and up to date.

We do not represent or warrant that this website, the server that makes it available or any of our products or services supplied through this website will be free of errors, viruses or defects. Your access and use of this website are subject to factors beyond our control. We do not warrant that this website or the products and services offered via this website will meet your requirements or that the service will be uninterrupted or timely. We will use our best endeavours to make this website secure and have implemented technology for this purpose. However, because of the nature of the internet, we do not warrant that this website will be secure.

Governing law

If any dispute arises about this agreement or how this agreement applies or arising out of your use of this site, the laws of New Zealand will apply.

You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand and waive any right that you may have to object to an action being brought in those courts.

Behaviour while at a NV Wines event

While having a great event is one of our top priorities for our customers, some basic rules apply. We hope we never have to enforce any of the below conditions, however, warnings will be given to your group if any problems arise.

NV Wines Ltd holds the right to cancel your event if any terms mentioned in this document, but not limited to, are breached. The Customer shall remain liable for any sums due under this Agreement and NV Wines Ltd shall have no liability to the Customer and no refunds shall be provided.

Remember that we are at private locations and the groups are required to be mindful and respectful of other guests and their property and to ensure their behaviour does not damage property. NV Wines will not be responsible for any cleaning as a result of spoilage. For example broken glass, damage to property.

Taking NV Wines property such as wine glasses or other items is theft.

NV Wines hold the right to check bags if they suspect anyone of stealing. If caught, NV Wines reserve the right to have you charged with theft.

If the above breaches are conducted law enforcement will be notified and any fines accrued will also be passed onto the Customer.

Photography

Photos taken during your event. From time to time, some of these images may be used by NV Wines Ltd for promotional purposes.

By agreeing to these T&C’s you consent to your images being used for promotional purposes.

Please advise if you do not wish us to take any photos.

Well, that’s enough of that. We look forward to seeing you and hope you have an amazing day.

Complaints

Please email any complaints to
nicky@nvwines.co.nz